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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Deon Appelcryn (Country Manager) and Nosipho Maseko (Head Of Customer Service) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Deon Appelcryn and Nosipho Maseko would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Deon or Nosipho and let them know what you think. Please include your telephone number if you would like us to call you back!

Deon Appelcryn
Country Manager


“Despite rapid urbanisation across Africa, the majority of the population is still rural. Throughout the continent, it’s DHL’s ambition to bring people closer to the global economy, and Swaziland is no different.”

Email Deon

Nosipho Maseko
Head Of Customer Service


“DHL endeavors to provide a service which, not only exceeds our customer’s expectations.”

Email Nosipho
Deon and Nosipho will ensure that your complaints are dealt with immediately and you’ll receive a response within two working hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
 
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